Back To The Land Of The Living!

I'm back! Internet has been restored.

I've actually been back a few days, but was reveling in the world wide web. In other words, playing Wizards101 and catching up on my shows via online streaming.

So an update on the struggle that I had getting internet:

As I said (I think), my cat threw up on my dsl modem/router box and killed it. (Yay for super vomit!) This was on Thursday night. I didn't want to wait until Monday to call Verizon where they would waste my time going through troubleshooting crap that wasn't going to work just to make sure the box was truly dead, and then because I've had that box for a few years now, they would make me (over)pay for their current box which was most likely an old model anyway.

So I did a little bit of research - what kind of box I had, what kind of box I needed, what boxes supported Verizon, costs of boxes and what website had the best price. This took twice as long as it ordinarily would since I had to use my smartphone. In the end, I ended up buying one at Amazon which had really great reviews and the price was decent. More than I wanted to pay, but still decent. I signed up for a free trial of Amazon Prime to get 2 day service for free (hehe) and I was supposed to have received it on Sunday.

That's not exactly what happened though. First, I would like to say that I had no clue that the USPS did Sunday delivery for Amazon. Secondly, I was home all day, my doorbell did not ring once. Yet somehow, I missed the delivery and didn't realize until Monday when I saw the pink slip in the mailbox. I assumed they would come back on Monday seeing as it was the first attempt, but I still didn't get my package. I figured I had to call or fill out one of those re-delivery things, so I went on my smartphone and filled it out for re-delivery Tuesday.

Tuesday came, and I didn't get my order. Also checked the tracking information and it had updated; it said they left a slip on Sunday (which they did), and then 2 hours later left another slip (they did not) and then around 9 p.m. Sunday they delivered the package (BULLSHIT!). That's when I started calling. I called the 800 number on the back of the pink slip. I do not suggest that. It is a bitch trying to get the automated service to connect you to a live representative. "We'd be happy to connect you with a representative. But most issues can be resolved with our automated service. Let's go back a few questions and you can tell us what the issue is." After I finally got a real person and explained the issue, she told me to call my local post office. Makes sense, but which one? Thankfully she gave me a number.

Unfortunately, the number kept ringing and no one picked up. I found another number online (from my phone) and called it, and that number went straight to a voicemail that wasn't capable of taking messages for that particular number. Awesome.

Now it's Wednesday. 8 a.m. I call the number the 800 rep gave me. Let it ring for about 2 or 3 minutes, was taking the phone off my ear to hang up when someone picked up!!! I explained the situation and she took my information and told me she would call me back once she figured out where my package was. Bitch never called me back. In the afternoon I called again, and someone else answered (right away this time). I explained the situation AGAIN and that I had called this morning; the lady asked for my zip code and then cold transferred me to I don't know where.

All of a sudden I man answers the phone. I'm confused because I didn't even know I was being transferred. After the confusion wore off a tad I explained everything again. He did some clickity clicks on his computer and after a brief conversation with me told me it was taken care of and I should get it tomorrow. I thanked him and hung up, but I wasn't hopeful for the next day.

Come Thursday, I'm up early again, but am planning on calling my aunt to ask for a ride to the post office later in the afternoon if my order doesn't arrive. At 1:30 p.m. just as I was about to give up and call my aunt the doorbell rang. My package had arrived! FINA-FUCKING-LLY!!! Now came the hard part - figuring out how to set it up. That's what I had been dreading the entire time.

...was up and running in 5 minutes...and it only took that long because I had trouble opening the modem box to take it out. LOL.

So that is my journey. 1 week without internet. I never want to do it again!